Terms of service

Last updated: 21 July 2026

These Terms of Service (“Terms”) form a legally binding agreement between you and Tenlord (“Tenlord”, “we”, “us”, or “our”) governing your access to and use of the Tenlord website, applications, and related services (together, the “Service”).

By creating an account, accepting an invite, clicking to accept these Terms, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of an organisation, you confirm that you have authority to bind that organisation, and “you” includes that organisation.

1. Who we are
Tenlord provides software for UK landlords and tenants to manage communication, maintenance requests, documents, compliance reminders, and related workflows. Our website is operated at tenlord.uk.

Questions about these Terms: legal@tenlord.uk. Support: support@tenlord.uk.

2. Important notices about the Service

  • Tenlord is a technology platform. We are not a law firm, solicitor, surveyor, or regulated legal advice service, and we do not provide legal, tax, or compliance advice.
  • Content generated or surfaced by the Service (including reminders, summaries, templates, or AI-assisted insights) is for operational convenience only and is not a substitute for professional advice or your own judgement.
  • You remain solely responsible for complying with landlord and tenant law, housing regulations, data protection duties, and any contractual obligations between landlords and tenants.
  • The Service does not create a solicitor–client, agency, partnership, or employment relationship between you and Tenlord.

3. Eligibility and accounts

  • You must be at least 18 years old to use the Service.
  • You must provide accurate, complete registration information and keep it up to date.
  • You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly if you suspect unauthorised access.
  • Landlords may invite tenants or collaborators. You are responsible for ensuring you have a lawful basis and authority to invite them and to share their personal data with the Service.
  • We may refuse, suspend, or terminate accounts that we reasonably believe violate these Terms or present a security, legal, or abuse risk.

4. Plans, billing, and trials

  • Some features are available on free or paid subscription plans. Plan limits (for example property or tenant capacity) are described on our pricing page and may change from time to time.
  • Paid subscriptions are billed in advance on the cadence you select (for example monthly or yearly), unless otherwise stated at checkout.
  • Payments are processed by our payment provider (currently Stripe). We do not store full card numbers on our systems.
  • Fees are generally non-refundable except where required by law or expressly stated by us. If you cancel, you typically retain access until the end of the then-current billing period.
  • We may change prices or plan features with reasonable notice. Continued use after the change takes effect constitutes acceptance of the updated pricing for the next renewal, except where applicable law requires otherwise.
  • You are responsible for any applicable taxes. Amounts shown may exclude VAT unless stated otherwise.

5. Landlord and tenant responsibilities

  • Landlords are responsible for the accuracy of property, tenancy, document, and compliance information they upload, and for how they use tenant data within the Service.
  • Tenants are responsible for the accuracy of information they submit (including maintenance requests and messages) and for using the Service only for legitimate tenancy-related purposes.
  • Where a landlord processes tenant personal data through Tenlord, the landlord typically acts as data controller for that tenancy data and Tenlord acts as a processor. See our GDPR overview and privacy policy.
  • You must not use the Service to harass, discriminate against, or unlawfully surveil another person, or to circumvent housing or consumer protection laws.

6. Acceptable use
You agree not to:

  • Violate any applicable law or third-party right.
  • Upload malware, attempt to probe or breach security, scrape the Service without permission, or interfere with other users' access.
  • Upload unlawful, defamatory, fraudulent, or otherwise harmful content, or content you do not have rights to use.
  • Misrepresent your identity, affiliation, or authority (including posing as another landlord or tenant).
  • Use the Service to send spam, unsolicited marketing, or bulk communications unrelated to legitimate tenancy management.
  • Reverse engineer, resell, or provide the Service to third parties as a competing product, except to the extent such restriction is prohibited by law.
  • Circumvent plan limits, access controls, or usage metering, or share accounts in a way that undermines those limits.

7. Your content

  • You retain ownership of content you upload or submit (“Customer Content”), including messages, documents, images, and property records.
  • You grant Tenlord a worldwide, non-exclusive licence to host, store, process, transmit, and display Customer Content solely as needed to operate, secure, and improve the Service and to fulfil our obligations to you.
  • You represent that you have all rights and lawful bases needed to upload Customer Content and to grant the licence above.
  • We may remove or restrict Customer Content that we reasonably believe violates these Terms or applicable law.
  • You are responsible for retaining independent copies of important documents. The Service is not a substitute for professional document archiving.

8. Our intellectual property
The Service, including software, branding, design, documentation, and non-Customer Content, is owned by Tenlord or its licensors and is protected by intellectual property laws. Except for the limited right to use the Service under these Terms, no rights are granted to you.

9. Third-party services
The Service may integrate with or rely on third parties (for example payment processors, hosting providers, email delivery, error monitoring, and analytics). Their terms and privacy practices apply to their services. We are not responsible for third-party services we do not control, except as required by law.

10. Availability, changes, and beta features

  • We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. Maintenance, outages, and force majeure events may occur.
  • We may modify, suspend, or discontinue features with reasonable notice where practicable.
  • Features labelled beta, preview, or experimental are provided as-is and may change or be withdrawn at any time.

11. Suspension and termination

  • You may stop using the Service and, where available, cancel your subscription through your account or by contacting support.
  • We may suspend or terminate access immediately if you materially breach these Terms, if required by law, or if continued use presents a security or legal risk.
  • On termination, your right to access the Service ends. We may delete or anonymise Customer Content in accordance with our privacy policy, subject to legal retention requirements. Export options, where available, should be used before cancellation where you need copies.

12. Privacy and cookies
Our processing of personal data is described in our privacy policy, cookie policy, and GDPR overview. Those documents form part of how we operate the Service alongside these Terms.

13. Disclaimers
To the fullest extent permitted by law, the Service is provided on an “as is” and “as available” basis. We disclaim all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not permitted.

Without limiting the above, we do not warrant that the Service will meet your legal compliance needs, that reminders will catch every obligation, or that uploaded documents will remain available indefinitely without your own backups.

14. Limitation of liability

  • Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.
  • Subject to the paragraph above, we are not liable for indirect, incidental, special, consequential, or punitive losses; loss of profits, revenue, goodwill, or data; or business interruption, whether arising in contract, tort (including negligence), or otherwise.
  • Subject to the first bullet above, our aggregate liability arising out of or relating to the Service or these Terms in any 12-month period is limited to the greater of (a) the fees you paid to Tenlord for the Service in that period, or (b) £100.

15. Indemnity
You agree to indemnify and hold harmless Tenlord and its officers, employees, and contractors from claims, losses, and expenses (including reasonable legal fees) arising from your Customer Content, your use of the Service, your breach of these Terms, or your violation of law or third-party rights, except to the extent caused by our wilful misconduct or negligence where liability cannot be excluded.

16. Governing law and disputes
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in another part of the UK or EEA, mandatory local consumer protections may also apply and you may bring proceedings in your local courts where the law allows.

17. Changes to these Terms
We may update these Terms from time to time. We will post the revised Terms on this page and update the “Last updated” date. Material changes may also be notified by email or in-product notice where appropriate. Continued use of the Service after the effective date constitutes acceptance of the updated Terms, except where applicable law requires additional consent.

18. General

  • If any provision is held unenforceable, the remaining provisions remain in full force.
  • Failure to enforce a provision is not a waiver of our right to enforce it later.
  • You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • These Terms, together with any order form or plan selection and the policies linked above, are the entire agreement between you and Tenlord regarding the Service and supersede prior understandings on that subject.

Contact
Legal: legal@tenlord.uk
Support: support@tenlord.uk

Tenlord - Terms of service